The platform will automatically generate an invoice with every order.
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Learn about the Purchase Order statuses on the Grovara Marketplace
Recommended Guides
Frequently Asked Questions
General Help
Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?
What is the payment method and how does it work?
Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.
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Learn about the Purchase Order statuses on the Grovara Marketplace
Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?
POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.
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If a Buyer orders by the layer, will they be able to order partial pallets?
No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.
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How do Buyers build pallets if they are ordering products from multiple Brands?
A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.
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Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?
Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.
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How does a user login to their account?
To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.
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How does a user reset their password?
To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.
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For Brands
When Brands receive international interest, inquiries or leads about their Brand is there a link or website to refer these Buyers to about Grovara?
Please refer the Buyer to Grovara’s Buyer registration link. On this page, Buyers will provide information about the interest in the Brand and company so Grovara Sales Representatives can contact them and qualify them for access to the Grovara Marketplace to purchase the Brand if applicable.
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Learn abut managing Purchase Orders on the Grovara Marketplace
How do Brands know if an order is a sample request and when to act on it?
The purchase order will read a PO total value of $0.00 and a Grovara Brands Team member will reach out via email to provide details about the sample request when Brand action is needed.
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Is there an invoice that gets generated with every order? Do Brands have to create an invoice?
The platform will automatically generate an invoice with every order.
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How to manage Grovara Account notifications
Learn about the Purchase Order statuses on the Grovara Marketplace
Will the platform send Brands an email alert when a new order is placed?
Yes, the platform will send an email notification to the email linked to the Brand’s platform login.
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Can Brands see what a Buyer sees?
Brands and Buyers have different user experiences on the Grovara Platform. Brands are only able to see their own content as a Buyer would view it. If a Brand wishes to demo the Grovara Platform, please contact [email protected].
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How to manage a Brand Profile Page
How to optimize Brand and Product searchability on the Grovara Marketplace
Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?
Many Buyers speak English, however the Grovara Platform has been integrated with Google Translate. Buyers will receive the option to translate based off their IP address.
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How to communicate with Buyers
How to optimize Brand and Product searchability on the Grovara Marketplace
What do the green, yellow, and red dots symbolize next to each document in Document Management?
Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired.
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What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?
Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired or that the document is “missing,” i.e. no document has been uploaded for the specified document listed in the Document Manager.
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For Buyers
Does Grovara manage shipping and freight forwarder activities?
Grovara supports customers by managing logistics costs to deliver products at the border, port or final destination. The cost is agreed upon and then added to the final invoice.
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What is Grovara’s Minimum Order Quantity (MOQ)?
Grovara’s MOQ is 1 pallet per Brand and 1 SKU per layer.
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Can customers build a pallet consisting of multiple Brand’s products from the Grovara website?
No, Buyers cannot mix-and-match layers of different Brands’ products on a pallet. Each pallet (and order) is tied to a single Brand. A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. At the moment, Grovara does not offer consolidation on orders.
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How can Buyers find products based on a specific claim or attribute?
Click “View All Products” on the Grovara Marketplace and then filter by the attributes of choice from the left-hand navigation.
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What does “Out of Stock” on a Product Page mean?
When a product is noted as “Out of Stock” it means that there is a temporary lack of inventory of the product. It typically takes an average of 2 weeks for a product to be back in stock. For questions regarding a particular out of stock product, please reach out to the Brand directly via the Direct Messenger on the Brand’s Brand Profile Page. For general product or purchasing help, please reach out to Grovara at [email protected].
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Who at Grovara manages import documents?
Import documents are generated by the dynamic Grovara Platform and the experienced Grovara Supply Chain Team. Our Supply Chain Team manages and oversees the development and use of all import documents.
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How can Buyers view current and past orders?
Buyers can view current and past orders by clicking “Orders” in the left-hand navigation on the Dashboard.
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Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?
Account & Document Management
Who at Grovara manages import documents?
How can Buyers view current and past orders?
What do the green, yellow, and red dots symbolize next to each document in Document Management?
What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?
Are Brands able to update logos, banners, and product images on the Brand Page?
Yes, Brands are able to update all images and information found on their Brand Page as well as product images through their login.
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Learn what is on a Brand Profile Page
How to edit the images and information on a Brand Profile Page
Are Brands able to add users?
Yes, users are able to add additional users and user types.
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Do Brands need to convert Units of Measure (UOM) for international Buyers?
No, Brands do not need to convert their UOMs, the platform does it automatically based on a Buyer’s country of destination.
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How do Brands monitor progress like Buyers showing interest in their products?
Brands receive a notification when a Buyer downloads their product catalog.
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How to manage Grovara Account notifications
How to optimize Brand and Product searchability on the Grovara Marketplace
Discover & Explore
How can Buyers find products based on a specific claim or attribute?
What does “Out of Stock” on a Product Page mean?
Can Brands see what a Buyer sees?
Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?
How do I get started?
What does Grovara require for a Brand to get set up on the platform?
Grovara requires product information, sales/company presentations, product best seller information, the New Partner Manufacturing Form and other documents. For more information, please contact the team.
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How do Brands know when a new order has been placed or when they have received an order?
The platform will send the Primary User of an account an email notification each time an order is placed or updated.
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What are the optimal dimensions for the logo and banners on a Brand Profile Page?
Logo: 300w x 100h
Main Banner: 1400w x 365h (This is beneath the logo)
Sub Banners: 1200w x 400h
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How to manage a Brand Profile Page
How to optimize Brand and Product searchability on the Grovara Marketplace
How can users see which notifications are turned on or off and how do they change them?
Login to Grovara account and click “Notifications” on the left hand toolbar. Then, click “Manage Notifications” on the top left hand of the screen. Notifications that are green are turned on and ones that are gray are turned off. Toggle the bottom to either green or gray to turn on or off the notification.
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How does a user login to their account?
How does a user reset their password?
How do I reset my password?
To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.
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