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    I'm a Buyer I'm a Brand
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  • For Buyers
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How can we help?

Frequently Asked Questions

General Help
For Brands
For Buyers

General Help

A

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

Learn More

How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

A

How do Buyers build pallets if they are ordering products from multiple Brands?

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

Learn More

How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

A

How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

If a Buyer orders by the layer, will they be able to order partial pallets?

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

Learn More

How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

A

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

The platform will automatically generate an invoice with every order.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

A

What is the payment method and how does it work?

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

For Brands

A

Are Brands able to add users?

Yes, users are able to add additional users and user types.

 

Learn More

Types of Brand Users

How to manage user accounts

A

Are Brands able to update logos, banners, and product images on the Brand Page?

Yes, Brands are able to update all images and information found on their Brand Page as well as product images through their login.

 

Learn More

Learn what is on a Brand Profile Page

How to edit the images and information on a Brand Profile Page

A

Can Brands see what a Buyer sees?

Brands and Buyers have different user experiences on the Grovara Platform. Brands are only able to see their own content as a Buyer would view it. If a Brand wishes to demo the Grovara Platform, please contact Brands@grovara.com.

 

Learn More

How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

A

Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

Many Buyers speak English, however the Grovara Platform has been integrated with Google Translate. Buyers will receive the option to translate based off their IP address.

 

Learn More

How to communicate with Buyers

How to optimize Brand and Product searchability on the Grovara Marketplace

A

Do Brands need to convert Units of Measure (UOM) for international Buyers?

No, Brands do not need to convert their UOMs, the platform does it automatically based on a Buyer’s country of destination.

 

Learn More

How to manage Products on the Grovara Marketplace

How to modify Purchase Orders on the Grovara Marketplace

A

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

Learn More

How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

A

How can users see which notifications are turned on or off and how do they change them?

Login to Grovara account and click “Notifications” on the left hand toolbar. Then, click “Manage Notifications” on the top left hand of the screen. Notifications that are green are turned on and ones that are gray are turned off. Toggle the bottom to either green or gray to turn on or off the notification.

 

Learn More

How to manage Grovara Account notifications

How to navigate a Grovara Brand Account

A

How do Brands know if an order is a sample request and when to act on it?

The purchase order will read a PO total value of $0.00 and a Grovara Brands Team member will reach out via email to provide details about the sample request when Brand action is needed.

 

Learn More

How to approve sample requests

How to manage Grovara Account notifications

A

How do Brands know when a new order has been placed or when they have received an order?

The platform will send the Primary User of an account an email notification each time an order is placed or updated.

 

Learn More

Types of Grovara Account notifications

How to manage Grovara Account notifications

A

How do Brands monitor progress like Buyers showing interest in their products?

Brands receive a notification when a Buyer downloads their product catalog.

 

Learn More

How to manage Grovara Account notifications

How to optimize Brand and Product searchability on the Grovara Marketplace

A

How do Buyers build pallets if they are ordering products from multiple Brands?

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

Learn More

How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

A

How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

If a Buyer orders by the layer, will they be able to order partial pallets?

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

Learn More

How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

A

Is there an invoice that gets generated with every order? Do Brands have to create an invoice?

The platform will automatically generate an invoice with every order.

 

Learn More

How to manage Grovara Account notifications

Learn about the Purchase Order statuses on the Grovara Marketplace

A

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

The platform will automatically generate an invoice with every order.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

A

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

Logo: 300w x 100h

Main Banner: 1400w x 365h (This is beneath the logo)

Sub Banners: 1200w x 400h

 

Learn More

How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

A

What do the green, yellow, and red dots symbolize next to each document in Document Management?

Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired.

 

Learn More

Understanding international export documentation

Using the Platform to Manage Documentation

A

What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?

Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired or that the document is “missing,” i.e. no document has been uploaded for the specified document listed in the Document Manager.

 

Learn More

How to manage Export Documents on the Grovara Platform

Understanding international export documentation

A

What does Grovara require for a Brand to get set up on the platform?

Grovara requires product information, sales/company presentations, product best seller information, the New Partner Manufacturing Form and other documents. For more information, please contact the team.

 

Learn More

How to sign up for a Grovara Account

How to manage Export Documents on the Grovara Platform

A

What is the payment method and how does it work?

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

A

When Brands receive international interest, inquiries or leads about their Brand is there a link or website to refer these Buyers to about Grovara?

Please refer the Buyer to Grovara’s Buyer registration link. On this page, Buyers will provide information about the interest in the Brand and company so Grovara Sales Representatives can contact them and qualify them for access to the Grovara Marketplace to purchase the Brand if applicable.

 

Learn More

Learn abut managing Purchase Orders on the Grovara Marketplace

How to turnover current accounts for free

A

Who is SPINS and what do they do?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed faucibus odio id tellus porta, sit amet molestie leo posuere. Vivamus solli au alsk

A

Will the platform send Brands an email alert when a new order is placed?

Yes, the platform will send an email notification to the email linked to the Brand’s platform login.

 

Learn More

How to manage Grovara Account notifications

Description of the Order Placement process

Account & Document Management

A

Are Brands able to add users?

Yes, users are able to add additional users and user types.

 

Learn More

Types of Brand Users

How to manage user accounts

A

Are Brands able to update logos, banners, and product images on the Brand Page?

Yes, Brands are able to update all images and information found on their Brand Page as well as product images through their login.

 

Learn More

Learn what is on a Brand Profile Page

How to edit the images and information on a Brand Profile Page

A

Do Brands need to convert Units of Measure (UOM) for international Buyers?

No, Brands do not need to convert their UOMs, the platform does it automatically based on a Buyer’s country of destination.

 

Learn More

How to manage Products on the Grovara Marketplace

How to modify Purchase Orders on the Grovara Marketplace

A

How can users see which notifications are turned on or off and how do they change them?

Login to Grovara account and click “Notifications” on the left hand toolbar. Then, click “Manage Notifications” on the top left hand of the screen. Notifications that are green are turned on and ones that are gray are turned off. Toggle the bottom to either green or gray to turn on or off the notification.

 

Learn More

How to manage Grovara Account notifications

How to navigate a Grovara Brand Account

A

How do Brands monitor progress like Buyers showing interest in their products?

Brands receive a notification when a Buyer downloads their product catalog.

 

Learn More

How to manage Grovara Account notifications

How to optimize Brand and Product searchability on the Grovara Marketplace

A

How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

Learn More

How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

A

How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

Logo: 300w x 100h

Main Banner: 1400w x 365h (This is beneath the logo)

Sub Banners: 1200w x 400h

 

Learn More

How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

A

What do the green, yellow, and red dots symbolize next to each document in Document Management?

Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired.

 

Learn More

Understanding international export documentation

Using the Platform to Manage Documentation

A

What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?

Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired or that the document is “missing,” i.e. no document has been uploaded for the specified document listed in the Document Manager.

 

Learn More

How to manage Export Documents on the Grovara Platform

Understanding international export documentation

A

What does Grovara require for a Brand to get set up on the platform?

Grovara requires product information, sales/company presentations, product best seller information, the New Partner Manufacturing Form and other documents. For more information, please contact the team.

 

Learn More

How to sign up for a Grovara Account

How to manage Export Documents on the Grovara Platform

Discover & Explore

A

Can Brands see what a Buyer sees?

Brands and Buyers have different user experiences on the Grovara Platform. Brands are only able to see their own content as a Buyer would view it. If a Brand wishes to demo the Grovara Platform, please contact Brands@grovara.com.

 

Learn More

How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

A

Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

Many Buyers speak English, however the Grovara Platform has been integrated with Google Translate. Buyers will receive the option to translate based off their IP address.

 

Learn More

How to communicate with Buyers

How to optimize Brand and Product searchability on the Grovara Marketplace

How do I get started?

A

How can users see which notifications are turned on or off and how do they change them?

Login to Grovara account and click “Notifications” on the left hand toolbar. Then, click “Manage Notifications” on the top left hand of the screen. Notifications that are green are turned on and ones that are gray are turned off. Toggle the bottom to either green or gray to turn on or off the notification.

 

Learn More

How to manage Grovara Account notifications

How to navigate a Grovara Brand Account

A

How do Brands know when a new order has been placed or when they have received an order?

The platform will send the Primary User of an account an email notification each time an order is placed or updated.

 

Learn More

Types of Grovara Account notifications

How to manage Grovara Account notifications

A

How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

Learn More

How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

A

How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

Logo: 300w x 100h

Main Banner: 1400w x 365h (This is beneath the logo)

Sub Banners: 1200w x 400h

 

Learn More

How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

A

What does Grovara require for a Brand to get set up on the platform?

Grovara requires product information, sales/company presentations, product best seller information, the New Partner Manufacturing Form and other documents. For more information, please contact the team.

 

Learn More

How to sign up for a Grovara Account

How to manage Export Documents on the Grovara Platform

Purchases & Order Management

A

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

Learn More

How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

A

How do Brands know if an order is a sample request and when to act on it?

The purchase order will read a PO total value of $0.00 and a Grovara Brands Team member will reach out via email to provide details about the sample request when Brand action is needed.

 

Learn More

How to approve sample requests

How to manage Grovara Account notifications

A

How do Brands know when a new order has been placed or when they have received an order?

The platform will send the Primary User of an account an email notification each time an order is placed or updated.

 

Learn More

Types of Grovara Account notifications

How to manage Grovara Account notifications

A

How do Buyers build pallets if they are ordering products from multiple Brands?

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

If a Buyer orders by the layer, will they be able to order partial pallets?

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

Learn More

How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

A

Is there an invoice that gets generated with every order? Do Brands have to create an invoice?

The platform will automatically generate an invoice with every order.

 

Learn More

How to manage Grovara Account notifications

Learn about the Purchase Order statuses on the Grovara Marketplace

A

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

The platform will automatically generate an invoice with every order.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

A

What is the payment method and how does it work?

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

A

When Brands receive international interest, inquiries or leads about their Brand is there a link or website to refer these Buyers to about Grovara?

Please refer the Buyer to Grovara’s Buyer registration link. On this page, Buyers will provide information about the interest in the Brand and company so Grovara Sales Representatives can contact them and qualify them for access to the Grovara Marketplace to purchase the Brand if applicable.

 

Learn More

Learn abut managing Purchase Orders on the Grovara Marketplace

How to turnover current accounts for free

A

Will the platform send Brands an email alert when a new order is placed?

Yes, the platform will send an email notification to the email linked to the Brand’s platform login.

 

Learn More

How to manage Grovara Account notifications

Description of the Order Placement process

For Buyers

A

Can customers build a pallet consisting of multiple Brand’s products from the Grovara website?

No, Buyers cannot mix-and-match layers of different Brands’ products on a pallet. Each pallet (and order) is tied to a single Brand. A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. At the moment, Grovara does not offer consolidation on orders.

 

Learn More

How to place an order on the Grovara Marketplace

How to search the Grovara Marketplace

A

Can I subscribe to an order?

Phasellus eu metus quris. Curabitur at tortor sed neque viverra suscipit at quis massa.

A

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

Learn More

How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

A

Does Grovara manage shipping and freight forwarder activities?

Grovara supports customers by managing logistics costs to deliver products at the border, port or final destination. The cost is agreed upon and then added to the final invoice.

 

Learn More

Learn about the Grovara Fulfillment process

How to manage a Purchase Order on the Grovara Marketplace

A

How can Buyers find products based on a specific claim or attribute?

Click “View All Products” on the Grovara Marketplace and then filter by the attributes of choice from the left-hand navigation.

 

Learn More

How to search the Grovara Marketplace

How to navigate a Grovara Buyer User Account

A

How can Buyers view current and past orders?

Buyers can view current and past orders by clicking “Orders” in the left-hand navigation on the Dashboard.

 

Learn More

How to navigate a Grovara Buyer User Account

How to manage a Purchase Order on the Grovara Marketplace

A

How can I connect with a Brand?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed faucibus odio id tellus porta, sit amet molestie leo posuere. Vivamus solli au alsk aslkmsa;maslknf askcitudin gravida purus, at mollis ipsum. Phasellus eu metus quris. Curabitur at tortor sed neque viverra suscipit at quis massa.

A

How do Buyers build pallets if they are ordering products from multiple Brands?

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

Learn More

How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

A

How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

Learn More

How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does the Grovara process work?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed faucibus odio id tellus porta, sit amet molestie leo posuere. Vivamus solli au alsk aslkmsa;maslknf askcitudin gravida purus, at mollis ipsum. Phasellus eu metus quris. Curabitur at tortor sed neque viverra suscipit at quis massa.

Learn more about The Grovara processLearn more about How to make a purchase
A

If a Buyer orders by the layer, will they be able to order partial pallets?

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

Learn More

How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

Learn More

How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

A

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

The platform will automatically generate an invoice with every order.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

A

What does “Out of Stock” on a Product Page mean?

When a product is noted as “Out of Stock” it means that there is a temporary lack of inventory of the product. It typically takes an average of 2 weeks for a product to be back in stock. For questions regarding a particular out of stock product, please reach out to the Brand directly via the Direct Messenger on the Brand’s Brand Profile Page. For general product or purchasing help, please reach out to Grovara at Sales@Grovara.com.

 

Learn More

How to connect directly with Brands

Learn what is on a Product Page

A

What is Grovara’s Minimum Order Quantity (MOQ)?

Grovara’s MOQ is 1 pallet per Brand and 1 SKU per layer.

 

Learn More

How to place an order on the Grovara Marketplace

How to search the Grovara Marketplace

A

What is the payment method and how does it work?

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

Learn More

Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

A

Who at Grovara manages import documents?

Import documents are generated by the dynamic Grovara Platform and the experienced Grovara Supply Chain Team. Our Supply Chain Team manages and oversees the development and use of all import documents.

 

Learn More

Understanding international import and export documentation

Learn about the Grovara Fulfillment process

A

Who is SPINS and what do they do?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed faucibus odio id tellus porta, sit amet molestie leo posuere. Vivamus solli au alsk

Account & Document Management

A

How can Buyers view current and past orders?

Buyers can view current and past orders by clicking “Orders” in the left-hand navigation on the Dashboard.

 

Learn More

How to navigate a Grovara Buyer User Account

How to manage a Purchase Order on the Grovara Marketplace

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How can I connect with a Brand?

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How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

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How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

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How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

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How does the Grovara process work?

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Learn more about The Grovara processLearn more about How to make a purchase
A

Who at Grovara manages import documents?

Import documents are generated by the dynamic Grovara Platform and the experienced Grovara Supply Chain Team. Our Supply Chain Team manages and oversees the development and use of all import documents.

 

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Understanding international import and export documentation

Learn about the Grovara Fulfillment process

Discover & Explore

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How can Buyers find products based on a specific claim or attribute?

Click “View All Products” on the Grovara Marketplace and then filter by the attributes of choice from the left-hand navigation.

 

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How to search the Grovara Marketplace

How to navigate a Grovara Buyer User Account

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What does “Out of Stock” on a Product Page mean?

When a product is noted as “Out of Stock” it means that there is a temporary lack of inventory of the product. It typically takes an average of 2 weeks for a product to be back in stock. For questions regarding a particular out of stock product, please reach out to the Brand directly via the Direct Messenger on the Brand’s Brand Profile Page. For general product or purchasing help, please reach out to Grovara at Sales@Grovara.com.

 

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How to connect directly with Brands

Learn what is on a Product Page

How do I get started?

A

How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

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How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

A

How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

A

How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

Purchases & Order Management

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Can customers build a pallet consisting of multiple Brand’s products from the Grovara website?

No, Buyers cannot mix-and-match layers of different Brands’ products on a pallet. Each pallet (and order) is tied to a single Brand. A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. At the moment, Grovara does not offer consolidation on orders.

 

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How to place an order on the Grovara Marketplace

How to search the Grovara Marketplace

A

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

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How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

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Does Grovara manage shipping and freight forwarder activities?

Grovara supports customers by managing logistics costs to deliver products at the border, port or final destination. The cost is agreed upon and then added to the final invoice.

 

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Learn about the Grovara Fulfillment process

How to manage a Purchase Order on the Grovara Marketplace

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How do Buyers build pallets if they are ordering products from multiple Brands?

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

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How to place an order on the Grovara Marketplace

Learn what is on a Product Page

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If a Buyer orders by the layer, will they be able to order partial pallets?

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

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How to place an order on the Grovara Marketplace

Learn what is on a Product Page

A

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

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How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

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Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

The platform will automatically generate an invoice with every order.

 

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Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

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What is Grovara’s Minimum Order Quantity (MOQ)?

Grovara’s MOQ is 1 pallet per Brand and 1 SKU per layer.

 

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How to place an order on the Grovara Marketplace

How to search the Grovara Marketplace

A

What is the payment method and how does it work?

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

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Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

Proven Results

Interested in knowing more?

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