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Frequently Asked Questions

General Help
For Brands
For Buyers

Frequently Asked Questions – General Help

General Help

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Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

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How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

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How do Buyers build pallets if they are ordering products from multiple Brands?

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

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How to place an order on the Grovara Marketplace

Learn what is on a Product Page

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How do I reset my password?

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

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How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

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How does a user login to their account?

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

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How does a user reset their password?

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

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If a Buyer orders by the layer, will they be able to order partial pallets?

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

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How to place an order on the Grovara Marketplace

Learn what is on a Product Page

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Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

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How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

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Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

The platform will automatically generate an invoice with every order.

 

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Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

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What is the payment method and how does it work?

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

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Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

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