Frequently Asked Questions – General Help
General Help
POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.
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A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.
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To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.
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To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.
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To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.
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No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.
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Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.
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The platform will automatically generate an invoice with every order.
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Learn about the Purchase Order statuses on the Grovara Marketplace
Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.
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Learn about the Purchase Order statuses on the Grovara Marketplace