How can we help?

Brand User Types

The Grovara Platform allows an account to have multiple user types.

 


Each brand must have a Primary User, which is considered the brand’s administrator. No user type is able to edit the Primary User type. The Grovara brand representative must be contacted in order to assign a Primary User.

All user types are able to perform the following functions. See what the user types are and how their capabilities and permissions differ, below.

      • Accept their own TOS
      • Edit the brand product catalog
      • Reply to messages via the Direct Messenger Hub
      • Use In-Order Messaging,
      • Manage their own notifications
      • View the brand’s document preferences, a Brand Profile Page, orders, analytics and subscriptions

See what the user types are and how their capabilities and permissions differ, below.

Primary Users #

      • Sign the brand’s TOS (Terms of Service)
      • Edit a Brand Profile Page
      • Manage Documentation
      • Manage orders
      • Manage users (add, edit and delete users)
      • Can delete Staff Admin Users

Staff Admin Users #

      • Edit a Brand Profile Page
      • Manage Documentation
      • Manage orders
      • Manage any user type with the exception of Primary Users (add, edit and delete users)

Accounting Users #

      • Manage analytics

Customer Service Users #

      • Edit a Brand Profile Page
      • Manage analytics
      • Manage Documentation
      • Manage Orders

Logistics Users #

      • Edit an order’s fulfillment status

Super Users #

Companies with a portfolio of brands (also referred to as “Super Companies”), have a Super User. Super Users have all of the same capabilities and permissions as a Primary User but are able to access and manage a portfolio of brands as opposed to just one. Once logged in, Super Users are able to seamlessly access any brand assigned to their account by selecting the brand from a dropdown list on the top navigation of their account page. Super Users are able to perform any actions to a brand account and view any reports for a single brand at a time. Super Users receive new order emails but do not receive other notifications or emails.

 

 

RELATED CONTENT

Adding Users to a Brand Profile
How to Manage Platform Notifications
How to Edit a Purchase Order