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How Do I Get Started? Account & Document Management Discover & Explore Purchases & Order Management

Frequently Asked Questions

For Brands

Yes, users are able to add additional users and user types.

 

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Types of Brand Users

How to manage user accounts

Yes, Brands are able to update all images and information found on their Brand Page as well as product images through their login.

 

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Learn what is on a Brand Profile Page

How to edit the images and information on a Brand Profile Page

Brands and Buyers have different user experiences on the Grovara Platform. Brands are only able to see their own content as a Buyer would view it. If a Brand wishes to demo the Grovara Platform, please contact Brands@grovara.com.

 

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How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

Many Buyers speak English, however the Grovara Platform has been integrated with Google Translate. Buyers will receive the option to translate based off their IP address.

 

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How to communicate with Buyers

How to optimize Brand and Product searchability on the Grovara Marketplace

No, Brands do not need to convert their UOMs, the platform does it automatically based on a Buyer’s country of destination.

 

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How to manage Products on the Grovara Marketplace

How to modify Purchase Orders on the Grovara Marketplace

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand’s warehouse.

 

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How to manage a Purchase Order on the Grovara Marketplace

How to send an In-Order Message

Login to Grovara account and click “Notifications” on the left hand toolbar. Then, click “Manage Notifications” on the top left hand of the screen. Notifications that are green are turned on and ones that are gray are turned off. Toggle the bottom to either green or gray to turn on or off the notification.

 

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How to manage Grovara Account notifications

How to navigate a Grovara Brand Account

The purchase order will read a PO total value of $0.00 and a Grovara Brands Team member will reach out via email to provide details about the sample request when Brand action is needed.

 

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How to approve sample requests

How to manage Grovara Account notifications

The platform will send the Primary User of an account an email notification each time an order is placed or updated.

 

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Types of Grovara Account notifications

How to manage Grovara Account notifications

Brands receive a notification when a Buyer downloads their product catalog.

 

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How to manage Grovara Account notifications

How to optimize Brand and Product searchability on the Grovara Marketplace

A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. When a Buyer is building a pallet, they can add different layers from only one Brand at a time to the pallet.

 

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How to place an order on the Grovara Marketplace

Learn what is on a Product Page

To reset your password, go to the Forgot Password page and and enter your email and click “Request Reset” then follow the instructions on the “Forgot Password” instructional page.

 

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How to reset a Grovara Marketplace password

How to login to the Grovara Marketplace

To login to Grovara account, follow the instructions here or click the “Login” button at the top of the Grovara website.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

To reset password, go to the Forgot Password Page and and enter user’s email and click “Request Reset” then follow the instructions on the Forgot Password instructional page.

 

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How to login to the Grovara Marketplace

How to reset a Grovara Marketplace Password

No, the Minimum Order Quantity (MOQ) on the platform is 1 full pallet of a Brand’s products. Buyers are able to create mixed or customized pallets: pallets consisting of multiple SKUs from the same Brand.

 

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How to place an order on the Grovara Marketplace

Learn what is on a Product Page

Yes, the platform has a messaging board which will serve as an efficient mode of communication while simultaneously timestamping all actions taken on a specific order. Within each order Brands, Buyers, and Grovara Team Members will be able to discuss/ negotiate any issues that arise.

 

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How to send an In-Order Message

How to send a Direct Message to a Brand or Buyer

The platform will automatically generate an invoice with every order.

 

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How to manage Grovara Account notifications

Learn about the Purchase Order statuses on the Grovara Marketplace

The platform will automatically generate an invoice with every order.

 

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Learn about the Purchase Order statuses on the Grovara Marketplace

How to manage Grovara Account notifications

Logo: 300w x 100h

Main Banner: 1400w x 365h (This is beneath the logo)

Sub Banners: 1200w x 400h

 

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How to manage a Brand Profile Page

How to optimize Brand and Product searchability on the Grovara Marketplace

Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired.

 

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Understanding international export documentation

Using the Platform to Manage Documentation

Green means the document is active. Yellow means the document is expiring soon. Red means the document has expired or that the document is “missing,” i.e. no document has been uploaded for the specified document listed in the Document Manager.

 

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How to manage Export Documents on the Grovara Platform

Understanding international export documentation

Grovara requires product information, sales/company presentations, product best seller information, the New Partner Manufacturing Form and other documents. For more information, please contact the team.

 

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How to sign up for a Grovara Account

How to manage Export Documents on the Grovara Platform

Payments for orders are either Cash Advance or on Terms. Buyers are able to make payments through a wire transfer or TransferMate, Grovara’s digital payment partner. Brands are sent payment via wire transfer.

 

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Learn about the Purchase Order statuses on the Grovara Marketplace

Learn about Grovara Payment Terms

Please refer the Buyer to Grovara’s Buyer registration link. On this page, Buyers will provide information about the interest in the Brand and company so Grovara Sales Representatives can contact them and qualify them for access to the Grovara Marketplace to purchase the Brand if applicable.

 

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Learn abut managing Purchase Orders on the Grovara Marketplace

How to turnover current accounts for free

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Yes, the platform will send an email notification to the email linked to the Brand’s platform login.

 

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How to manage Grovara Account notifications

Description of the Order Placement process

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