Grovara™ B2B Global Marketplace Brand Terms of Service
Last Updated: March 15, 2022
Thanks for using the Grovara “B2B Global Marketplace” (including its website, and mobile and web-based
applications, and any other tools, products, or services provided by Grovara, LLC that link to or reference
these Terms) (collectively, the “Services”). The Services are provided by Grovara, LLC (“Grovara”, “we,”
“our,” or “us”), located at 1900 Market Street, 8th floor, Philadelphia, PA 19103, USA.
By using our Services, you are agreeing to these Brand Terms of Service (together with any supplements,
these “Terms”). Please read them carefully. Our Services are very diverse, so sometimes additional terms
or product requirements (including age requirements) may apply. If additional terms or conditions are
available with or applicable to the relevant Services, then those additional terms become part of your
agreement with us if you use those Services. By accepting these terms, you acknowledge you have the
authority to sign on your company’s behalf and agree to the terms set forth in these Terms. You may wish
to print or save a local copy of the Terms for your records.
YOU ACKNOWLEDGE AND AGREE THAT THESE TERMS OF SERVICE LIMIT OUR LIABILITY AND THAT YOU
ARE RELEASING US FROM VARIOUS CLAIMS IN SECTION 18-19 BELOW. THESE TERMS ALSO CONTAIN A
BINDING ARBITRATION PROVISION IN SECTION 23 THAT AFFECT YOUR RIGHTS UNDER THESE TERMS WITH
RESPECT TO THE SERVICES.
Brands and Buyers
“Buyer” means a retailer or other buying partner with an account for placing orders on our Services.
“Brand” means anyone manufacturing products (“Products”) available for sale on our Services. If you are
accessing the services on behalf of a Brand, you represent and warrant that you have the authority to
agree to these Terms on its behalf. “You” or “Your” means you, together with the Brand you are acting
on behalf of.
Term and Use of Marketplace
During the Term, You agree to use Grovara’s B2B Global Marketplace as an online international businessto-business global marketplace for sale of Your Products. The period of these Terms shall begin on the
date these Terms are executed or accepted by You and shall continue for one (1) year.
Your Terms will automatically renew for successive one year terms if neither party provides written notice
to the other party at least thirty (30) days prior to the expiration of then then-current term. If for
whatever reason you wish to remove your brand from our marketplace, you will need to provide written
notice to the Brand Manager or VP of Brand Management & Operations with sixty (60) days. We will
make commercially reasonable efforts to promptly remove your brand and Products from our
You represent and warrant that: (i) if You are a business, You are duly organized, validly existing,
and in good standing under the laws of the jurisdiction in which the business is registered; (ii) You have
all requisite right, power, and authority to agree to these Terms, to perform Your obligations hereunder,
and to accept orders and conduct all related business transactions and activities on the Services as
contemplated under these Terms; (iii) all documents, videos, pictures, text, information, and other
content that You submit, upload, and/or share with Grovara or to the Services will be complete, accurate,
truthful, non-misleading, and provided in accordance with Applicable Laws, and neither such content nor
Your act of disclosing any such content to Grovara or the Services will violate the intellectual property,
trade secret, privacy, proprietary, or other rights of any third party; and (iv) the Products will at all times comply with all requirements of any applicable domestic or foreign federal, state, provincial or local law,
regulation, staff report or guidance, ordinance or judicial decree of the place where the Products are
produced, packaged or sold (collectively, “Applicable Laws”).
You represent and warrant that all Products (including packaging and labels), at the time of receipt
at the collection address of the Purchase Order:
- will be sellable, fit for their particular purposes and free from defects, whether patent or latent;
- will include packaging that is in compliance with all in-country reasonable safety standards;
- will not pose a health or safety hazard when used for their intended purpose in accordance with
applicable Product Specifications, including Product labeling;
- will not be contaminated with a foreign substance or contain any rancid or spoiled ingredient;
- will not include any ingredient that has not been disclosed in the Product Specifications;
- wwill not include any allergen or be processed in a facility that uses an allergen in production
processes unless it has been disclosed on the label in accordance with Applicable Laws;
- will not include any illegal, misleading or untrue label or packaging claim;
- will not be prepared, packed or held under insanitary conditions;
- will not be adulterated or misbranded within the meaning of Applicable Law;
- will not infringe or misappropriate any third party copyright, trademark, patent, or trade secret
right, or any third party privacy right or any other proprietary right of any third party; and
- will be consistent with its original quality at all times during its designated shelf life (assuming
proper storage and handling after delivery).
You further represent and warrant that:
- upon payment to You, the buyer will own the Product shipment free of any security interest,
lien, pledge or other encumbrance of any nature;
- You and all employees and agents involved in the manufacturing, processing or delivery of the
Products will adhere to all Applicable Laws with respect to the operation of Your production
facilities and Your other business and labor practices, including, but not limited to, the California
Transparency in Supply Chains Act of 2010; and
- You will provide Grovara with a Certificate of Liability providing coverage for at least $1,000,000
and any other insurance necessary for You to meet Your indemnity and other obligations under
these Terms. (see Exhibit A).
- upon payment to You, the buyer will own the Product shipment free of any security interest,
- You represent and warrant that: (i) if You are a business, You are duly organized, validly existing,
Pricing and Payment
Payment for Grovara’s services and use of the marketplace is covered by the mark-up added to the
“ExWorks” pricing provided by you and/or domestic delivered pricing (ie: port, consolidator etc.) when
agreed upon. All labeling, logistics, tariffs, duties, taxes, customs and other fees will be the responsibility
of the Buyer except for US export documents which will be supplied by You (see Section 5). The date of
shipment shall be the date Products are picked up from Your facilities, as documented by a signed “Bill of
Lading of Packing List.”
In order to facilitate purchases from international Buyers, Grovara is your customer of record for
purchases under these Terms. For the purpose of ensuring the timely flow of payments to Brands and
Products to Buyers, Grovara requests that payments for all purchases under these Terms be due 30 days
after the purchase ships or on another mutually agreeable due date. Grovara will pay You the purchase
amount in U.S. Dollars by wire transfer in accordance with these Terms.
Pricing received by Grovara from You will be in effect from the date this document is executed and may
be updated from time to time as further provided in this paragraph. Grovara will require a sixty (60) day
written notification for all price changes. If a sixty (60) day notification is not possible, You agree to honor
any pricing that was provided to a Buyer sixty (60) days before the price increase goes into effect.
Documentation and Paperwork for Export
Documentation is required for exporting, and it can vary from country to country. Documents like a
Certificate of Free Sale (CFS), Certificate of Free Sale Apostilled, Certificate of Analysis (COA), etc. will carry
a cost to have produced. The price may vary per document and per state of manufacturing, but it is your
responsibility to provide these to the Buyers to complete their import registration. Grovara is happy to
guide and assist you with procuring this documentation, but all fees associated with these documents will
be covered by you.
Similarly to domestic sales, samples are a part of the selling process internationally. Buyers will request
units and/or cases of products to be sent to their respective country for import registration or category
reviews. It is the responsibility of the Brand to provide those items to the Buyers and ship samples
internationally. The cost can vary per product (ie: ambient, frozen, chilled etc.) but it is a necessity for
importation and is consideration for a sale. All Buyers are vetted in order to attempt to provide viable
leads with favorable outcomes. The Grovara team will also provide You with available information on the
Buyer, opportunity and market.
Grovara is happy to assist You with Your documentation and requirements for shipping samples to the
applicable destination country, but You are responsible for the shipping costs and Grovara shall have no
liability whatsoever in connection with Your documentation or shipping. As the Brand, You are not
obligated to send samples, as You are able to decline any invitation to do so. However, this could limit
broad reach of products into international markets.
Labeling and Documentation Requirements. You agree to provide us with all label, packaging and
other information relating to the Products required by the Services or Applicable US Laws, including all
Brand or Products registration and shipping documentation required for exports, in addition to nutritional
panel information that complies with all Applicable US Laws, and all required permissions or
authorizations (collectively, “Product Documentation”) in an industry standard time-frame after being
asked. We may assist in directing You to the right government agencies or other sources for procurement
and drafting of Product Documentation. However, You will be solely responsible for procuring, completing
and confirming that all Product Documentation, including label claims, are in compliance with Applicable
US Laws. Grovara and/or buyers may reject or return any Products if the Products packaging is not
consistent with the approved packaging or if the Products or Product Documentation fails to comply with
any Applicable US Law.
Product Specifications. You agree to provide and continue to provide us with complete and
accurate information regarding Your production processes and record keeping practices and Products
specification data. “Product Specifications” means all Product Documentation, Products specifications,
Products labeling claims or any other Product information provided by You. You represent and warrant
that all Product Specifications comply with Applicable US Laws and that all Product Specifications are true
and correct. You agree to maintain appropriate documentation evidencing compliance with this Section
7 and agree to grant us reasonable access to this documentation for purposes of verifying such
compliance. No proposed change to the Product Specifications will be deemed accepted by us unless we
agree to the change in writing. You agree to promptly notify us in writing if You become aware that any
Product fails to comply with any Product Specification.
Label Claims and Certifications. If a Product is subject to a Grovara requirement, or makes any
label claims such as organic, gluten free, Kosher, “Non-GMO,” “Non-GMO Verified” or includes any other
certification mark on its packaging, You agree to provide us with a copy of the applicable certificates of
compliance upon our request.
- Labeling and Documentation Requirements. You agree to provide us with all label, packaging and
You agree the Products prepared for shipment are in strict compliance with these Terms and the purchase
terms between You and the buyer (the “Purchase Order”). Title and risk of loss will pass in accordance
with the Incoterms applicable to the Purchase Order. You agree to comply with all policies and
requirements of Grovara of which we have provided You notice prior to acceptance of the relevant
Purchase Order, including policies relating to purchase orders, deliveries, invoices, bills of lading and pallet
requirements. You agree to promptly notify the buyer or Grovara of any Product shortages, decreased
availability or “out of stocks” impacting delivery under any Purchase Order, through the Services or by
other industry-standard notification procedures. Your failure to adequately notify Grovara in accordance
with industry-standard notification practices, may result in damages to Grovara that will be your
You are solely responsible for all sales, use or other similar taxes levied by any governmental authority
with respect to amounts payable to Grovara by You under these Terms, except for any taxes based upon
Grovara’s net income or unless You provide in writing documentation of an applicable exemption.
Using Our Services
You must follow any policies made available to You within the Services.
Don’t misuse our Services. For example, don’t interfere with our Services, try to access them using a
method other than the interface and the instructions that we provide, or extensively or automatically
copy any content from the Services (in other words, no scraping). You may use our Services only as
permitted by law, including applicable export and re-export control laws and regulations. We may suspend
or stop providing our Services to You if You do not comply with our terms or policies, if we are investigating
suspected misconduct, or for any other reason.
Using our Services does not give You ownership of any intellectual property rights in our Services or the
content You access through them (“Content”). You may not use Content, except as permitted in these
Terms, by its owner, or as otherwise permitted by law. These Terms do not grant You the right to use any
branding or logos used in our Services, including the Grovara name and logo. Don’t remove, obscure, or
alter any legal notices displayed in or along with our Services.
Our Services display some Content that is not our own. For example, Content belonging to other Buyers
or Brands, our advertisers, other third parties, You, or other users (collectively, “Third Party Content”).
We are not responsible for, and You waive all of our liability with respect to, Third Party Content. Third
Party Content is the sole responsibility of the individual or entity that makes it available to You via the
Services. We may review Third Party Content to determine whether it is illegal or violates our policies, and
we may remove or refuse to display Third Party Content that we believe violates our policies or the law.
But we do not generally review content beforehand, and we are not obligated to do so.
In connection with Your use of the Services, we may send You service announcements, administrative
messages, and other information. You consent to receiving such communications, including marketing
emails. However, You may change Your email or in-Service notification settings, including opting out of
our marketing emails, by clicking on the “Manage Email Subscriptions” link (or equivalent) in our emails
or texting “Stop” or “Do Not Send” in response to text messages or updating the notifications
configurations in the Services’ settings. Please be aware that there may be a brief period before we are
able to process Your changes.
Some of our Services are available on mobile devices or may utilize SMS/iMessage, which may cause You
to incur SMS or data charges with Your wireless provider. Please be aware that we have no control over
these charges, and if You do not wish to be charged, You should stop using the mobile or SMS/iMessage
features (as applicable). When You send SMS/iMessage messages using the Services, You represent and
warrant You have the recipient’s prior consent to send him or her messages.
Your Grovara Account
You may need an account in order to use the Services. If You create Your own account, You agree that all
registration information You give us will be accurate and current. If Your account has been assigned to
You by an administrator, such as Your employer, different or additional terms may apply and Your
administrator may be able to access or disable Your account. You will timely notify us of any changes to
any of the foregoing information. You are responsible for controlling access to any PCs, mobile devices,
or other end points that You allow to store Your Services password, or on which You enable a “Remember
Me” or similar functionality (“Activated Device”). Accordingly, You agree that You will be solely responsible
for all activities that occur under Your Services accounts, including the activities of any individual with
whom You share Your Services account or an Activated Device.
To protect Your account, keep Your password confidential. You are responsible for the activity that
happens on or through Your account. If You learn of any unauthorized use of Your password, please
contact us at email@example.com.
Privacy and Feedback
use our Services. By using our Services, You agree that we can collect, use, and share data from You as
others via Your use of the Services. You assume all privacy, security, and other risks associated with
providing any information, including personally identifiable information, to other users of the Service.
If You submit feedback or suggestions about our Services, You agree that we may use Your feedback or
suggestions without obligation to You.
Brand agrees and acknowledges that Grovara has
proprietary relationships with the global retailers, affiliates and other ecosystem members/users
(collectively, “Grovara Partners”) that participate in Grovara’s B2B Global Marketplace ornetwork.
Accordingly, during the term of these Terms and for six (6) months thereafter, neither Brand nor any
affiliated entity, directly or indirectly, either on behalf of itself or any third party, may take any action with
the intent or effect of: (a): (i) circumventing Grovara’s relationship with, or (ii) encouraging to reduce or
terminate its relationship with Grovara, any Grovara Partner that Brand knows or reasonably should know
has a relationship with Grovara; or (b) developing, marketing, selling, licensing, or providing any software,
technology, or services that are similar to or competitive with the B2B Global Marketplace, or engaging in
any activities in preparation of any of the foregoing. Brand acknowledges and agrees that the foregoing
restrictions are reasonable and necessary for Grovara to protect its rights in its confidential information
and trade secrets that it has invested substantial time and resources to develop.
Content You Submit or Share
You may submit, upload, and share videos, pictures, text and other content to or through the Services
(“Your Content”), and in doing so You must follow these Terms and the rules and policies referenced in
these Terms. You retain ownership of any intellectual property rights that You hold in Your Content. In
short, what belongs to You stays Yours.
When You upload, submit, or otherwise share Your Content to or through our Services, You give us (and
those we work with) a royalty-free, worldwide license to use, host, store, reproduce, modify, create
derivative works (such as those resulting from translations, adaptations or other changes we make so that
Your Content works better with our Services), communicate, publish, publicly perform, publicly display
and distribute Your Content. The rights You grant in this license are for the limited purpose of operating,
promoting, and improving our Services, and to develop new ones. Make sure You have the necessary
rights to grant us this license for any content that You submit to our Services. In order for Grovara to
provide the Services, Your name may be displayed in the Services to other users with whom You are
conducting transactions and in certain administrative or transactional emails sent by the Services to Your
Brand colleagues, to Grovara, and to Buyers. You consent to this use and disclosure of Your name.
We may publicly display Your profile information, posts, and actions You take on the Services or on thirdparty applications connected to Your account (such as reviews You write and comments You post) in our
Services, including displaying in ads and other commercial content. You may request that we delete any
of Your Content that You submit to the Services by sending us an email at firstname.lastname@example.org. To the
extent within our control we’ll remove Your Content from public display and mark it for future deletion if
permitted by applicable law; however, it may persist in backup or residual copies for a reasonable period
of time (but will not be available to other users through the Services). For purposes of clarification, once
You submit or share Your Content with others via the Services (e.g., other users or third parties), we no
longer have control over those portions of Your Content and will not be able to delete it or prevent them
from using it.
You agree that You will not use the Services to:
- Violate law or a third-party’s rights;
- Submit excessive or unsolicited commercial messages or spam any users;
- Submit malicious content or viruses;
- Solicit other people’s login information, credit card numbers, or other sensitive information;
- Harass or bully other users; or
- Post content that is hate speech, threatening or pornographic, that incites violence or that contains nudity or graphic or gratuitous violence.
Intellectual Property Protection
As we ask others to respect our intellectual property rights, we respect the intellectual property rights of
others, and require our users and customers to do so. If You are a copyright owner or its agent and believe
that any content residing on or accessible through the Services infringes upon Your copyrights, You may
submit a notification under the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright
Agent (the “Designated Agent”) with the following information in writing (see 17 U.S.C § 512(c)(3) for
- Identification of the work or material being infringed.
- Identification of the material that is claimed to be infringing, including its location, with sufficient detail so that we are capable of finding it and verifying its existence.
- Contact information for the notifying party (the “Notifying Party”), including name, address, telephone number, and email address.
- A statement that the Notifying Party has a good faith belief that the material is not authorized by the copyright owner, its agent or law.
- A statement made under penalty of perjury that the information provided in the notice is accurate and that the Notifying Party is authorized to make the complaint on behalf of the copyright owner.
- A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed.
Please also note that the information provided in a notice of copyright infringement may be forwarded to
the user who posted the allegedly infringing content. After removing material in response to a valid DMCA
notice, we will notify the user responsible for the allegedly infringing material that we have removed or
disabled access to the material. We will terminate, under appropriate circumstances, users who are
repeat copyright infringers, and we reserve the right, in our sole discretion, to terminate any user for
actual or apparent copyright infringement.
If You believe You are the wrongful subject of a DMCA notification, You may file a counter-notification
with us by providing the following information to the Designated Agent at the address below:
- The specific URLs of material that we have removed or to which we have disabled access.
- Your name, address, telephone number, and email address.
- A statement that You consent to the jurisdiction of U.S. District Court for the Eastern District of
Pennsylvania, and that You will accept service of process from the person who provided the
original DMCA notification or an agent of such person.
- The following statement: “I swear, under penalty of perjury, that I have a good faith belief that
the material was removed or disabled as a result of a mistake or misidentification of the material
to be removed or disabled.”
- Your signature.
Upon receipt of a valid counter-notification, we will forward it to Notifying Party who submitted the
original DMCA notification. The original Notifying Party (or the copyright holder he or she represents) will
then have ten (10) days to notify us that he or she has filed legal action relating to the allegedly infringing
material. If we do not receive any such notification within ten (10) days, we may restore the material to
The contact information for our Designated Agent is:
Grovara, LLC c/o WeWork
1900 Market Street
Philadelphia, PA 19103
Attention: Copyright Agent
If You believe that any of Your intellectual property rights other than copyrights have been infringed,
please e-mail us at email@example.com. We reserve the right, in our sole and absolute discretion, to
suspend or terminate any user who infringes the intellectual property rights of Grovara or others, and/or
to remove, delete, edit or disable access to such person’s content. You agree that we have no liability for
any action taken under this section.
About Software in our Services
You may be required to download software (such as a mobile or desktop app) to use the Services or certain
features of the Services, and the Services may enable You to access software running on our (or our
vendors’) servers (collectively, “Software”). You agree that we retain the ownership of all rights, title, and
interest in and to the Software. Certain Software may update automatically on Your device once a new
version or feature is available, and You consent to such automatic updating.
Grovara gives You a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use
the Software to access the Services. This license is for the sole purpose of enabling You to use and enjoy
the benefit of the Services as provided by us, in the manner permitted by these Terms. You may not copy,
modify, distribute, sell, or lease any part of our Services or Software, nor may You reverse engineer or
attempt to extract the source code of the Services or Software, unless laws prohibit those restrictions or
You have our written permission.
There may be software programs contained within certain Software that have been licensed to us by third
parties. The term “Software” as used herein shall refer to this third-party software except where the term
“Software” is used in the context of our ownership. The same terms and conditions, including all
limitations and restrictions, set forth in these Terms apply to each third-party software program contained
in the Software. You acknowledge and agree that any third-party components are owned by their
applicable licensors. We do not make any representations or warranties about the operation or availability
of such third-party software. Neither we, nor our licensors, shall be liable for any unavailability or removal
of such third-party software. We are not responsible for any communications to or from such licensors,
or for the collection or use of information by such licensors. You consent to the communications enabled
and/or performed by such third-party software, including automatic updating of the third-party software
without further notice. You agree that such third-party software licensors are intended third-party
beneficiaries under these Terms.
Modifying and Terminating our Services
We are constantly changing and improving our Services. We may add or remove minor functionalities or
features, and we may suspend or stop a Service altogether, at any time, without any notice or liability.
We may also stop providing Services to You, or add or create new limits to our Services, at any time.
Sections 3, 7, 9, 13, 17-22, and 24 will survive termination or expiration of these Terms indefinitely.
Our Warranties and Disclaimers
GROVARA IS A MARKETPLACE PROVIDER ONLY AND ENABLES BUYERS AND BRANDS TO DIRECTLY ENGAGE
IN TRANSACTIONS TO BUY AND SELL PRODUCTS. GROVARA IS NOT A MANUFACTURER OR A RESELLER OF
PRODUCTS. GROVARA SHALL HAVE NO LIABILITY WHATSOEVER IN CONNECTION WITH THE PRODUCTS.
FURTHERMORE, GROVARA HAS NO LIABILITY ARISING FROM ANY DISPUTE BETWEEN A BUYER AND A
OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, NEITHER GROVARA NOR ITS LICENSORS,
SUPPLIERS, ADVERTISERS, OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR
EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE
SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR
NEEDS. WE ALSO DO NOT MAKE ANY WARRANTIES OR COMMITMENT RELATING TO NONINFRINGEMENT, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR ERROR-FREE OR
UNINTERRUPTED OPERATIONS. WE PROVIDE THE SERVICES “AS-IS.”
SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT
PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES.
YOU AND YOUR HEIRS, SUCCESSORS, AND ASSIGNS HEREBY FOREVER IRREVOCABLY RELEASE, DISCHARGE,
AND HOLD HARMLESS US, OUR AFFILIATES, AND OUR AND THEIR SUCCESSORS AND ASSIGNS, AND OUR
AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (COLLECTIVELY, “RELEASED PARTIES”)
FROM, AND AGREE NOT TO SUE ANY RELEASED PARTY FOR, ANY LIABILITIES, CLAIMS, OBLIGATIONS,
SUITS, ACTIONS, DEMANDS, EXPENSES, AND DAMAGES WHATSOEVER (COLLECTIVELY, “LIABILITIES”)
THAT YOU MAY HAVE AGAINST ANY RELEASED PARTY WHETHER EXISTING NOW OR IN THE FUTURE,
WHETHER KNOWN OR UNKNOWN, ARISING OUT OF OR IN CONNECTION WITH YOUR OR A THIRD PARTY’S
CONDUCT RELATED TO USE OF THE SERVICES. YOU UNDERSTAND AND ACKNOWLEDGE THAT THE
FOREGOING SENTENCE RELEASES AND DISCHARGES ALL LIABILITIES, WHETHER OR NOT THEY ARE
CURRENTLY KNOWN TO YOU, AND YOU WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION
1542. YOU UNDERSTAND THE MEANING OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH READS AS
FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW
OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM
MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.” BY AGREEING TO THESE TERMS
AND THIS WAIVER, YOU ASSUME ALL RISK ARISING FROM YET UNKNOWN CLAIMS.
Liability for our Services
TO THE EXTENT NOT PROHIBITED BY LAW, GROVARA (AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND
AGENTS) AND OUR LICENSORS, SUPPLIERS, ADVERTISERS, AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE
FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL,
EXEMPLARY, OR PUNITIVE DAMAGES.
TO THE EXTENT NOT PROHIBITED BY LAW, THE TOTAL LIABILITY OF GROVARA (AND ITS OFFICERS,
DIRECTORS, EMPLOYEES, AND AGENTS) AND OUR LICENSORS, SUPPLIERS, ADVERTISERS, AND
DISTRIBUTORS, FOR ANY AND ALL CLAIMS UNDER THESE TERMS OR RELATING TO YOUR USE OF THE
SERVICES, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE
THE SERVICES (OR, IF WE CHOOSE, TO SUPPLY YOU THE SERVICES AGAIN).
IN ALL CASES RELATING TO PROVIDING YOU THE SERVICES, GROVARA (AND ITS OFFICERS, DIRECTORS,
EMPLOYEES, AND AGENTS) AND ITS LICENSORS, SUPPLIERS, ADVERTISERS, AND DISTRIBUTORS, WILL NOT
BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS DUE TO EVENTS OUTSIDE OF OUR REASONABLE CONTROL,
SUCH AS WARS, CRIMINAL ACTIVITIES, STORMS, NATURAL DISASTERS, ACTS OF GOVERNMENT, SUPPLY
INTERRUPTIONS, OR TELECOMMUNICATION OR INTERNET FAILURES, AND ANY OTHER EVENT
WHATSOEVER THAT IS OUTSIDE OF OUR REASONABLE CONTROL.
You hereby agree to indemnify, defend, and hold harmless Grovara, its affiliated companies, and its and
their predecessors, successors, and assigns, and its and their respective directors, officers, employees,
agents, representatives, partners, and contractors from and against all claims, losses, expenses, damages
and costs (including, but not limited to, reasonable attorneys’ fees), resulting from or arising out of (i)
Your actual or alleged breach of these Terms, any content You provide through the Services, or Your use
or misuse of the Services; (ii) any allegation of facts that, if true, would constitute a breach by You of Your
representations, warranties, and/or obligations under the Terms, including these Terms, (ii) a dispute
between You and a Buyer; (iii) any allegation that any Product, Product Documentation, or other
information or materials provided by You or on Your behalf violate any Applicable Laws, including, without
limitation, any allegation of infringement or misappropriation of any third party copyright, trademark,
patent, trade secret, or privacy right; (iv) any Product, Product Documentation, Product labeling or
shipments; or (v) any allegation of damage to tangible property, or illness, personal injury or death,
including, without limitation, any product liability or similar claims in connection with any Products.
However, You will not be responsible for claims, damages, and costs which are found by a court of
competent jurisdiction to have arisen solely from our violation of applicable law.
About these Terms
We may modify these Terms or any additional terms that apply to a Service for any reason, for example,
to reflect changes to the law or changes to our Services. You should look at the Terms regularly and the
“Last Updated” date at the beginning of these Terms. We’ll use reasonable efforts to give You notice of
these modifications, such as posting notice of modifications to these Terms on this web page, through the
Services, or via email. By continuing to use the Services after we make these modifications, You agree
that You will be subject to the modified Terms. If You do not agree to the modified terms for a Service,
You should discontinue Your use of that Service.
If there is a conflict between these Terms and any additional terms for a Service, the additional terms will
control for that conflict with respect to the Service in question.
These Terms control the relationship between Grovara and You. They do not create any third-party
beneficiary rights (except in the limited case of Section 22). If You do not comply with these Terms, and
we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have
(such as taking action in the future). If it turns out that a particular term is not enforceable, this will not
affect any other terms.
The laws of the United States and the Commonwealth of Pennsylvania, excluding Pennsylvania’s conflict
of laws rules, will apply to any disputes arising out of or relating to these terms or the Services. The English
language shall prevail in the interpretation and construction of this Agreement.
You may not assign or delegate Your rights or obligations relating to these terms or Your account for the
Services without our prior written consent. We may assign these terms or assign or delegate any of our
rights or obligations at any time.
For information about how to contact Grovara, please visit our contact page.
Third Party Terms
You agree that in addition to these Terms, Your use of our mobile app is subject to the usage rules set
forth in Apple’s App Store terms of service, if You download our app from the App Store, or in Google’s
Play terms of service, if You download the app from Google Play, or any other third party platform,
developer or distributor end-user license agreement and/or terms and conditions by which You agree to
be bound when You download our mobile app or otherwise access the Services.
Without limiting the generality of the foregoing, if You downloaded our mobile app from Apple, You and
Grovara acknowledge and agree to the following: This agreement is concluded between You and Grovara
only, and not with Apple Inc. (“Apple”). The mobile app downloaded from Apple may only be used on
Apple hardware products. Grovara, not Apple, is solely responsible for the app and the content thereof.
Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the
app. To the maximum extent permitted by applicable law, Apple will have no warranty obligation
whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses
attributable to any failure to conform to any warranty will be Grovara’s sole responsibility. Grovara, not
Apple, is responsible for addressing any claims by You or any third party relating to the app or Your
possession and/or use of the app, including, but not limited to: (i) product liability claims; (ii) any claim
that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising
under consumer protection or similar legislation. In the event of any third-party claim that the app or
Your possession and use of the app infringes that third party’s intellectual property rights, Apple will have
no responsibility for the investigation, defense, settlement and discharge of any such intellectual property
infringement claim. You represent and warrant that (i) You are not located in a country that is subject to
a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist
supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted
parties. Apple, and Apple’s subsidiaries, are third party beneficiaries of this agreement, and upon Your
acceptance of the terms and conditions of the agreement, Apple will have the right (and will be deemed
to have accepted the right) to enforce the agreement against You as a third-party beneficiary thereof.
Without limiting Your waiver and release in Sections 18 and 19, You agree to the following:
- Purpose. Any and all Disputes (as defined below) involving You and Grovara will be resolved through
individual expedited arbitration. In arbitration, there is no judge or jury and there is less discovery and
appellate review than in court. This Section 22 (the “Arbitration Provision”) shall be broadly interpreted.
Notwithstanding anything to the contrary in these Terms, this Section 23 does not apply to an action by
either party to enjoin the infringement or misuse of its intellectual property rights, including copyright,
trademark, patent or trade secret rights.
- Definitions. The term “Dispute” means any claim or controversy related to the Services, the Products,
or the Software, including but not limited to any and all: (1) claims for relief and theories of liability,
whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (2) claims
that arose before these Terms or any prior agreement; (3) claims that arise after the expiration or
termination of these Terms; and (4) claims that are currently the subject of purported class action
litigation in which You are not a member of a certified class. As used in this Arbitration Provision, “Grovara” means Grovara, LLC and any of its predecessors, successors, assigns, parents, subsidiaries and affiliated
companies and each of their respective officers, directors, employees and agents, and “You” means You
and any users or beneficiaries of Your access to the Services, the Products, or the Software.
- Initiation of Arbitration Proceeding/Selection of Arbitrator. The party initiating the arbitration
proceeding may open a case with JAMS, formerly Judicial Arbitration and Mediation Services, Inc.,
(“JAMS”) by visiting its website (www.jamsadr.com) or calling its toll-free number (1-800-352-5267). You
may deliver any required or desired notice to Grovara by mail to 21 S 11th Street, The Yard, Philadelphia,
PA 19107, U.S.A.
- Right to Sue in Small Claims Court. Notwithstanding anything in this Arbitration Provision to the
contrary, either You or Grovara may bring an individual action in a small claims court in the area where
You access the Services if the claim is not aggregated with the claim of any other person and if the amount
in controversy is properly within the jurisdiction of the small claims court.
- Arbitration Procedures. This Arbitration Provision shall be governed by the Federal Arbitration Act.
Arbitrations shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and
Procedures (the “JAMS Rules”) as modified by the version of this Arbitration Provision that is in effect
when You notify Grovara about Your Dispute. You can obtain the JAMS Rules from the JAMS by visiting its
website (www.jamsadr.com) or calling its toll-free number (1-800-352-5267). If there is a conflict between
this Arbitration Provision and the rest of these Terms, this Arbitration Provision shall govern. If there is a
conflict between this Arbitration Provision and the JAMS rules, this Arbitration Provision shall govern. If
JAMS will not administer a proceeding under this Arbitration Provision as written, the parties shall agree
on a substitute arbitration organization. If the parties cannot agree, the parties shall mutually petition a
court of appropriate jurisdiction to appoint an arbitration organization that will administer a proceeding
under this Arbitration Provision as written applying the JAMS Rules. A single arbitrator will resolve the
Dispute. Unless You and Grovara agree otherwise, any arbitration hearing will take place in Philadelphia,
PA. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to
protect customer account information and other confidential or proprietary information. The arbitrator
shall issue a reasoned written decision that explains the arbitrator’s essential findings and conclusions.
The arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary
for purposes of enforcing the arbitrator’s award. An arbitrator’s award that has been fully satisfied shall
not be entered in any court.
- Waiver of Class Actions and Collective Relief. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY
CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, JOINT OR CONSOLIDATED BASIS OR ON
BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE
GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS OR USERS, OR OTHER
PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING
RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL
PARTY’S CLAIM. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND
MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
- Arbitration Fees and Costs. rned by the JAMS Rules. If Your claims seek less than $75,000 in the
aggregate, the payment of the JAMS fees and costs will be Grovara’s responsibility. However, if the
arbitrator finds that Your Dispute was frivolous or brought for an improper purpose (as measured by the
standards set forth in Federal Rule of Civil Procedure 11(b)), the payment of the JAMS’s fees and costs
shall be governed by the JAMS Rules and You shall reimburse Grovara for all fees and costs that were Your
obligation to pay under the JAMS Rules. You may hire an attorney to represent You in arbitration. You are
responsible for Your attorneys’ fees and additional costs and may only recover Your attorneys’ fees and
costs in the arbitration to the extent that You could in court if the arbitration is decided in Your favor.
Notwithstanding anything in this Arbitration Provision to the contrary, Grovara will pay all fees and costs
that it is required by law to pay.
- Severability and Waiver of Jury Trial. If any part of subsection (f) of this Arbitration Provision is found
to be illegal or unenforceable, the entire Arbitration provision will be unenforceable and the Dispute will
be decided by a court. WHETHER IN COURT OR IN ARBITRATION, YOU AND GROVARA AGREE TO WAIVE
THE RIGHT TO A TRIAL BY JURY TO THE FULLEST EXTENT ALLOWED BY LAW. If any other clause in this
Arbitration Provision is found to be illegal or unenforceable, that clause will be severed from this
Arbitration Provision and the remainder of this Arbitration Provision will be given full force and effect.
- Continuation. This Arbitration Provision will survive the termination or expiration of these Terms.
- Purpose. Any and all Disputes (as defined below) involving You and Grovara will be resolved through
Grovara has not been served by any governmental law enforcement or intelligence authority with any
order to provide user information. To Grovara’s knowledge, no searches or surveillance by a
governmental law enforcement or intelligence authority have been performed on Grovara’s systems.
During the term of the Agreement and thereafter, neither Brand nor any
affiliated entity, directly or indirectly, may take any action that is intended, or would be reasonably be
expected, to disparage or harm the reputation or business of Grovara or any of its affiliates, directors,
officers, agents, or employees.