Help Center

Q: Are Brands able to add users?

Yes, users are able to add additional users and user types. Learn More Types of Brand Users How to manage user accounts

Q: Are Brands able to update logos, banners, and product images on the Brand Page?

Yes, Brands are able to update all images and information found on their Brand Page as well as product images through their login. Learn More Learn what is on a Brand Profile Page How to edit the images and information on a Brand Profile Page

Q: Can Brands see what a Buyer sees?

Brands and Buyers have different user experiences on the Grovara Platform. Brands are only able to see their own content as a Buyer would view it. If a Brand wishes to demo the Grovara Platform, please contact Brands@grovara.com. Learn More How to manage a Brand Profile Page How to optimize Brand and Product searchability on the Grovara Marketplace

Q: Can customers build a pallet consisting of multiple Brand's products from the Grovara website?

No, Buyers cannot mix-and-match layers of different Brands' products on a pallet. Each pallet (and order) is tied to a single Brand. A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. At the moment, Grovara does not offer consolidation on orders. Learn More How to place an order on the Grovara Marketplace How to search the Grovara Marketplace

Q: Can I subscribe to an order?

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Q: Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

Many Buyers speak English, however the Grovara Platform has been integrated with Google Translate. Buyers will receive the option to translate based off their IP address. Learn More How to communicate with Buyers How to optimize Brand and Product searchability on the Grovara Marketplace

Q: Do Brands need to convert Units of Measure (UOM) for international Buyers?

No, Brands do not need to convert their UOMs, the platform does it automatically based on a Buyer's country of destination. Learn More How to manage Products on the Grovara Marketplace How to modify Purchase Orders on the Grovara Marketplace

Q: Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

POs (Purchase Orders) will be generated by the platform. Either Grovara or the Buyer will schedule a time to pick up the product from the Brand's warehouse. Learn More How to manage a Purchase Order on the Grovara Marketplace How to send an In-Order Message

Q: Does Grovara manage shipping and freight forwarder activities?

Grovara supports customers by managing logistics costs to deliver products at the border, port or final destination. The cost is agreed upon and then added to the final invoice. Learn More Learn about the Grovara Fulfillment process How to manage a Purchase Order on the Grovara Marketplace

Q: How can Buyers find products based on a specific claim or attribute?

Click "View All Products" on the Grovara Marketplace and then filter by the attributes of choice from the left-hand navigation. Learn More How to search the Grovara Marketplace How to navigate a Grovara Buyer User Account

I'm a Buyer

25 articles

How Do I Get Started?

8 articles

I'm a Brand

25 articles

How Do I Get Started?

5 articles

Account & Document Management

61 articles

Account & Document Management

57 articles

Discover & Explore

4 articles

Discover & Explore

7 articles

Purchases & Order Management

7 articles

Purchases & Order Management

8 articles

Recommended Guides

Frequently Asked Questions

General Help

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

How do Buyers build pallets if they are ordering products from multiple Brands?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What is the payment method and how does it work?

For Brands

Are Brands able to add users?

Are Brands able to update logos, banners, and product images on the Brand Page?

Can Brands see what a Buyer sees?

Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

Do Brands need to convert Units of Measure (UOM) for international Buyers?

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

How can users see which notifications are turned on or off and how do they change them?

How do Brands know if an order is a sample request and when to act on it?

How do Brands know when a new order has been placed or when they have received an order?

How do Brands monitor progress like Buyers showing interest in their products?

How do Buyers build pallets if they are ordering products from multiple Brands?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Brands have to create an invoice?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

What do the green, yellow, and red dots symbolize next to each document in Document Management?

What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?

What does Grovara require for a Brand to get set up on the platform?

What is the payment method and how does it work?

When Brands receive international interest, inquiries or leads about their Brand is there a link or website to refer these Buyers to about Grovara?

Who is SPINS and what do they do?

Will the platform send Brands an email alert when a new order is placed?

Account & Document Management

Are Brands able to add users?

Are Brands able to update logos, banners, and product images on the Brand Page?

Do Brands need to convert Units of Measure (UOM) for international Buyers?

How can users see which notifications are turned on or off and how do they change them?

How do Brands monitor progress like Buyers showing interest in their products?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

What do the green, yellow, and red dots symbolize next to each document in Document Management?

What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?

What does Grovara require for a Brand to get set up on the platform?

Discover & Explore

Can Brands see what a Buyer sees?

Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

How do I get started?

How can users see which notifications are turned on or off and how do they change them?

How do Brands know when a new order has been placed or when they have received an order?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

What does Grovara require for a Brand to get set up on the platform?

Purchases & Order Management

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

How do Brands know if an order is a sample request and when to act on it?

How do Brands know when a new order has been placed or when they have received an order?

How do Buyers build pallets if they are ordering products from multiple Brands?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Brands have to create an invoice?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What is the payment method and how does it work?

When Brands receive international interest, inquiries or leads about their Brand is there a link or website to refer these Buyers to about Grovara?

Will the platform send Brands an email alert when a new order is placed?

For Buyers

Can customers build a pallet consisting of multiple Brand’s products from the Grovara website?

Can I subscribe to an order?

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

Does Grovara manage shipping and freight forwarder activities?

How can Buyers find products based on a specific claim or attribute?

How can Buyers view current and past orders?

How can I connect with a Brand?

How do Buyers build pallets if they are ordering products from multiple Brands?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

How does the Grovara process work?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What does “Out of Stock” on a Product Page mean?

What is Grovara’s Minimum Order Quantity (MOQ)?

What is the payment method and how does it work?

Who at Grovara manages import documents?

Who is SPINS and what do they do?

Account & Document Management

How can Buyers view current and past orders?

How can I connect with a Brand?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

How does the Grovara process work?

Who at Grovara manages import documents?

Discover & Explore

How can Buyers find products based on a specific claim or attribute?

What does “Out of Stock” on a Product Page mean?

How do I get started?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

Purchases & Order Management

Can customers build a pallet consisting of multiple Brand’s products from the Grovara website?

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

Does Grovara manage shipping and freight forwarder activities?

How do Buyers build pallets if they are ordering products from multiple Brands?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What is Grovara’s Minimum Order Quantity (MOQ)?

What is the payment method and how does it work?

View All FAQ’s

How can we help?

I'm a Buyer

How Do I Get Started?

I'm a Brand

How Do I Get Started?

Account & Document Management

Account & Document Management

Discover & Explore

Discover & Explore

Purchases & Order Management

Purchases & Order Management

Recommended Guides

Frequently Asked Questions

General Help

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

How do Buyers build pallets if they are ordering products from multiple Brands?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What is the payment method and how does it work?

For Brands

Are Brands able to add users?

Are Brands able to update logos, banners, and product images on the Brand Page?

Can Brands see what a Buyer sees?

Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

Do Brands need to convert Units of Measure (UOM) for international Buyers?

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

How can users see which notifications are turned on or off and how do they change them?

How do Brands know if an order is a sample request and when to act on it?

How do Brands know when a new order has been placed or when they have received an order?

How do Brands monitor progress like Buyers showing interest in their products?

How do Buyers build pallets if they are ordering products from multiple Brands?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

If a Buyer orders by the layer, will they be able to order partial pallets?

Is there an internal messaging board where customers can interact with Brands and Grovara Team Members throughout the order process?

Is there an invoice that gets generated with every order? Do Brands have to create an invoice?

Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

What do the green, yellow, and red dots symbolize next to each document in Document Management?

What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?

What does Grovara require for a Brand to get set up on the platform?

What is the payment method and how does it work?

When Brands receive international interest, inquiries or leads about their Brand is there a link or website to refer these Buyers to about Grovara?

Who is SPINS and what do they do?

Will the platform send Brands an email alert when a new order is placed?

Account & Document Management

Are Brands able to add users?

Are Brands able to update logos, banners, and product images on the Brand Page?

Do Brands need to convert Units of Measure (UOM) for international Buyers?

How can users see which notifications are turned on or off and how do they change them?

How do Brands monitor progress like Buyers showing interest in their products?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

What do the green, yellow, and red dots symbolize next to each document in Document Management?

What do the green, yellow, and red dots symbolize next to each document under the “Document Management” tab?

What does Grovara require for a Brand to get set up on the platform?

Discover & Explore

Can Brands see what a Buyer sees?

Do all the Buyers Grovara works with speak English? Will they be able to understand the language on the platform?

How do I get started?

How can users see which notifications are turned on or off and how do they change them?

How do Brands know when a new order has been placed or when they have received an order?

How do I reset my password?

How does a user login to their account?

How does a user reset their password?

What are the optimal dimensions for the logo and banners on a Brand Profile Page?

What does Grovara require for a Brand to get set up on the platform?

Purchases & Order Management

Do we get individual POs from Buyers and ship those orders to the Buyers? Or are we sending a large amount of product to Grovara and orders are being distributed by Grovara?

How do Brands know if an order is a sample request and when to act on it?

How do Brands know when a new order has been placed or when they have received an order?

How do Buyers build pallets if they are ordering products from multiple Brands?

If a Buyer orders by the layer, will they be able to order partial pallets?