Grovara supports customers by managing logistics costs to deliver products at the border, port or final destination. The cost is agreed upon and then added to the final invoice.
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Buyer Resources
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Additional Resources
Does Grovara manage shipping and freight forwarder activities?
What is Grovara’s Minimum Order Quantity (MOQ)?
Grovara’s MOQ is 1 pallet per Brand and 1 SKU per layer.
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Can customers build a pallet consisting of multiple Brand’s products from the Grovara website?
No, Buyers cannot mix-and-match layers of different Brands’ products on a pallet. Each pallet (and order) is tied to a single Brand. A Buyer can checkout with multiple Brands, but multiple orders will be created for each Brand present within the order. At the moment, Grovara does not offer consolidation on orders.
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How can Buyers find products based on a specific claim or attribute?
Click “View All Products” on the Grovara Marketplace and then filter by the attributes of choice from the left-hand navigation.
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What does “Out of Stock” on a Product Page mean?
When a product is noted as “Out of Stock” it means that there is a temporary lack of inventory of the product. It typically takes an average of 2 weeks for a product to be back in stock. For questions regarding a particular out of stock product, please reach out to the Brand directly via the Direct Messenger on the Brand’s Brand Profile Page. For general product or purchasing help, please reach out to Grovara at [email protected].
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Who at Grovara manages import documents?
Import documents are generated by the dynamic Grovara Platform and the experienced Grovara Supply Chain Team. Our Supply Chain Team manages and oversees the development and use of all import documents.
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How can Buyers view current and past orders?
Buyers can view current and past orders by clicking “Orders” in the left-hand navigation on the Dashboard.
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Is there an invoice that gets generated with every order? Do Buyers have to create an invoice?
The platform will automatically generate an invoice with every order.
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Learn about the Purchase Order statuses on the Grovara Marketplace